FAQ | SMB2Host
    1. Shared - FAQ
    2. VPS - FAQ
    3. Dedicated - FAQ
    4. Domain - FAQ

    1 . Shared Hosting

    Do I need a new domain name in order to switch web hosts?

    Not required. If you alreadyown a domain, as most companies do, you can move your website to us and we can help in migration.

    How long does it take before my domain name is active?

    Once your domain is registered online with payment it will get registered instantly, however sometimes it usually takes up to 72 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

    What if I want change to a different hosting plan?

    You can upgrade your account at any time without paying any additional setup fees. Simply contact us with your order details, and we will upgrade you right away. Your contract will continue with the new terms (you don’t have to sign a new contract!). If your account is pre-paid, we will pro-rate the amount and bill you accordingly.

    Can I host more than one web site in your hosting plan?

    Yes. All our shared hosting plans include the ability to host multiple domains. You can host multiple websites in a single hosting plan it can be of your company, development projects etc;

    Do you have an uptime guarantee for shared hosting?

    We provide 99.9% network uptime for all shared web hosting.

    Do you include protection from Spam and Viruses?

    Yes. We offer Antispam gateway for all incoming and outgoing mails, it filters all mails before delivering to the inbox, some mails may be delivered to the Junk folder. Our system monitors all mails.

    What if I accidentally delete a file or folder on my site? Is it lost forever?

    We recommend you to take a backup before making any changes to your website files or folders. It is customer responsibility to take a backup in the server or in local system. If you delete a file or folder inadvertently without taking a backup you need to call or mail our support team immediately to help you in retrieving the deleted file/folder.

    My site requires PCI Compliance…are your hosting plans PCI Compliant?

    Data Centerwe host servers are PCI Compliant.However, if your website requires PCI compliance we recommend take our Web Security with PCI scanning.

    How often do you backup my data?

    In shared hosting entire server data is backed up once a week

    What all is included in Web hosting?

    Web hosting service includes resources for your website like disk space, bandwidth, database and email accounts.

    How do I upload my site content?

    You will need to download a ftp tool in local machine to transfer your content into the server.Else use “File Manager” from your control panel to transfer your files and folders to server and vice versa.

    Do you support web scripts like Joomla, WordPress, or DotNetNuke?

    Yes, we do support these web scripts.

    What .net framework do you support?

    We support up to .net framework 4.5.

    Can I run Custom DLL files?

    No, this is allowed on our developer server and it is on chargeable basis

    What mail connection do you support?

    Our mail servers support POP3 and IMAPboth SSL Enabled.

    Technical Questions
    Can I use SSH (Secure Shell Access)?

    SSH on all accounts is disabled by default. This is for security reasons to ensure the safety and proper operation of the shared server environment. We allow in VPS Dedicated and Cloud server SSH access. Shared server clients are not allowed access under normal circumstances.

    Which scripts are banned?

    Please ensure that you do not install ANY of the following on your account:

  • IRC Egg Drops
  • The Anonymizer
  • UltimateBBS
  • Ikonboard
  • nph-proxy
  • phpShell / Any command line interface script
  • Proxy Servers
  • Soap Mailers
  • Any chat scripts
  • formmail.pl (we have a SECURE version of the SAME script for you to use, available from your Control Panel. Do not install your own version)
  • YaBB (Yet Another Bulletin Board) - ALL VERSIONS BANNED
  • What is your CGI Scripts Policy?

    Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that affects normal server operation or service to other customers. No chat room or similar scripts allowed. Be sure to look at our banned script list.

    Can I host ASP (Active Server Pages) sites?

    Yes, you can host ASP sites in Windows shared hosting.

    Do you offer FTP access?

    You will have FTP access to your site with all of our packages after placing your order!

    What specific software do you support?

    We support FrontPage extensions. Our secure servers support PHP and Perl scripting and MySQL database capabilities. You will also have access to your own CGI-bin supporting your website scripts. Our hosting can support extensive e-commerce capabilities from small, home-based sites to corporate solutions.

    What assurances will I get in the way of redundancy?

    Although our host is very reliable, all host-servers go down occasionally. The down time for our sites has always been insignificant (less than 1% of the calendar year). However, if you are concerned with down time, redundancy may be purchased: multiple connections, site mirroring, and multiple mail routing are available

    Can I use scripting on my site and is it okay to conduct e-commerce?

    Yes, of course. Many scripting capabilities are supported by all our servers. E-commerce is allowed and encouraged! E-commerce sites generally require E-commerce Hosting.

    Will I be able to access my domain name with or without the WWW?

    Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "xyz.com" by going towww.xyz.com" as well "http://xyz.com".

    Will I have unlimited access to update my pages?

    Yes! You have unlimited access to your website via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.

    What FTP host name do I use to access my website(s)?

    To update your web pages, FTP into ftp.yourdomain.com using your user ID and password provided in your welcome email (you should have received this when your account was activated). It also has instructions on how to access your account prior to your domain propagating.

    How do I access my Control Panel?

    To access your Control Panel, just point your browser to https://yourdomainname.com/cpanel/. Use your user ID and password sent in your welcome email.

    What are subdomains?

    It's like having a second domain name on your account. You can create a subdomain such as “manage” from within CPanel. When this is done you will have a folder located in your "public_HTML" folder called "manage". If you upload an index file to this folder you can then access it by going to http://manage.yourdomain.com (remember that you do not enter www with subdomains).

    What is the MySQL host name?

    Always use 'localhost' as the host name for a MySQL connection.

    Do I have raw log file access?

    Yes, all hosting accounts have access to raw log files via CPanel.

    Other Questions
    Do you offer around the clock support, and how much will it cost me?

    We offer 24/7 network monitoring. Our team answers almost all support requests via email in less than 24 hours! You don’t have to wait days like you do with other hosts. You can expect a prompt, courteous, and knowledgeable response without paying anything extra. (Note: To continue to offer quality hosting at affordable prices, phone support is not available for hosting clients.)

    What are the restrictions on content?

    SMB Hosting reserves the right to refuse service to anyone. Sites that may be refused include pornographic sites, sites inciting racism or hatred, and sites depicting excessive graphic violence. If your site is questionable, please contact us before placing an order.

    What kind of security features can I choose from?

    Password protected directories are available to all of our hosting customers. Our secure servers boast shared SSL (secure socket layers) certificates and are reserved for small business and e-commerce hosting customers. Sites interested in developing e-commerce, creating product databases, and allowing credit card transactions might need or desire a private SSL certificate, contact us for a price quote.

    Do you give refunds?

    If you are unsatisfied with our services within 7 days of activating your account, we will refund your payments in full.

    Do you offer web page design services?

    YES. We offer professional website design for small business, corporations and non-profits. view our website design page for details.

    What should I do if denied access via FTP or to CPanel?

    If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect. If you are denied access to either or both AFTER entering your user ID and password, you may be using the wrong password. Check your welcome email that was sent when the account was first set up. If you changed your password and it doesn't seem to be working, contact support@smb2host.com to reset your password.

    Can I change my user ID and password?

    Your user ID is derived from your domain name and cannot be changed. However, you can change your password by emailing support. Valid passwords consist of no less than eight (8) and no more than sixteen (16) alphanumeric characters.

    How can I see how many visitors I am getting?

    You will have access to your stats within CPanel which provides a comprehensive record of site statistics.

    General Questions
    How long does it take to get my account activated?

    Accounts are generally activated immediatelyafter the payment is received. You’ll have full access to your account as soon as your account is active.

    What about technical support? How fast are requests answered?

    We request all support issues to be submitted via email or through our support page. Support requests may be submitted 24 hours a day /7days a week. Requests are usually handled in 4 hours or less. In the event that your request will take longer, you will be notified.

    Are there any set-up fees?

    We currently have no setup fees on hosting plans!

    2 . VPS FAQ’s

    What is VPS Server?

    A virtual private server (or VPS) is created through a process of virtualization, by which a virtual replica of a physical server is created. A VPS is like having access to your own personal server, one with your own allocated number of resources and a pre-installed operating system of your choice. Because it is self-contained, you have full control of your server setup, and are responsible both for updates and security. You can also choose to opt for our managed service.

    Why you need a VPS Server?

    If you know your site is going to enjoy a high amount of traffic, a VPS is a safer option over shared hosting options. They’re also a great option if you have a number of websites to host and want to enjoy the ability to tweak their setup behind the scenes just the way you like it.

    A VPS server works hard when it is needed, with burstable memory that kicks in when site traffic picks up. As well as this, you can reap the benefits of dedicated bandwidth, CPU, disk space and RAM. VPS servers remove any limitations you have in shared hosting, allowing you complete flexibility but we do still give some support, should you need it.

    How to secure my VPS Server?

    All data is stored on a RAID10SAN, and if you have backups enabled for your system these will be stored away from the primary data store, adding extra peace of mind. We recommend configuring IP tables on all VPS servers, as well as keeping up to date with patches to keep your systems secure.

    How to connect to VPS?

    You can connect to your VPS either through SSH and Putty, or Remote Desktop.

    What is Cloud Server?

    Cloud Server can be thought of as a service rather than a limited server. Our infrastructure creates the Cloud which you can rent according to your needs. As our Cloud Serer is not limited as such; you can easily scale up or down the amount of server processing you need.

    How exactly does Cloud Server work?

    Cloud Server is generated by our servers and infrastructure across several of our Datacentre’s. As its resources use several physical servers at once, on the occasion that a fault occurs and a server shuts down, the cloud can be seamlessly transitioned without service interruption.

    How to upgrade an existing cloud server?

    It's very easy to upgrade a cloud server, just buy some additional nodes, and then assign them to the machine. The system will shut down your machine, upgrade it, and bring it back up automatically.

    How long will an upgrade take?

    This depends entirely on how much data is stored on your system. Upgrades are usually completed within 20-30 minutes, but downgrades can take up to an hour.

    How to allocate resources?

    Each cloud server is made up of one or more units called nodes. A node is allocated a guaranteed share of CPU and RAM resources as well as SAN storage space and monthly bandwidth. The more nodes you assign to a cloud server, the more physical resources will be allocated to your system.

    How much technical knowledge do I need?

    Cloud server systems with SMB are very easy to get up and running with pre-installed software and require very little experience to get started. However, remember that this is not a managed service by default, so you will be responsible for maintaining your server. We therefore recommend that you take the time to gain a basic understanding of server administration.

    Do you offer Managed Services?

    SMB does offer as add on option Managed Services plan for additional monthly fee. This gives you pro-active managed support help with the setup and/or management of your cloud server.

    What can I do with my cloud server?

    You can host any services you like from your cloud server, including web hosting, Rails applications, email application, ecommerce applications or even an Asterisk voice over IP system. You will have root access to your cloud server so there's no limit to what you can run, as long as it doesn't violate our terms of service.

    How much can I host from my cloud server?

    There is no limit to how many services, domains, or applications you can run from a SMB cloud server. However, you need to make sure you allocate enough resources to deal with the services you expect to provide.

    How do you back up data?

    Once you have completed your purchase you can log into the SMB console and select one of two options: screenshots or backups. To enable the automatic backups, check the backups option, and the associated monthly fee will be added to your account. You can restore your server to any given backup at any time.

    What if I break my cloud server?

    If you break your system, you can quickly get it running again, either by restoring a recent backup, or by deleting it and creating a new VM with a clean installation.

    How to change OS?

    At any time you can create a new cloud server from any of our plans with respective OS options.

    How secure is my data?

    All data is stored on a RAID10 SAN, and if you have backups enabled for your system these will be stored away from the primary data store.

    How many IPs do I get?

    All systems come automatically configured with StaticIP address.

    Do you provide MySQL DBs?

    We do not provide centralised database servers, however creating a MySQL cloud server is quick and simple, giving you full control over your database.

    Can I change the location of my server?

    Yes you can, by contacting our support team. They will be happy to assist and will help you in manually move your server data for you. If you are a new customer and are purchasing on SMB, you can specify before you buy at the time of purchase regarding data migration

    Can I firewall my server?

    Absolutely. We recommend configuring iptables on all cloud servers, as well as keeping up-to-date with patches to keep your systems secure. Alternatively you can take an additional hardware firewall for enhanced security

    Are Windows cloud servers available?

    Yes, you can choose from Windows 2012 & 2016 SE.

    How do you bill?

    All charges are monthly and will be automatically paid from your card, and services can be cancelled at any time. Invoices are available through the web interface.

    What type of hardware will my VPS be hosted on?

    Our hardware configurations scale to address the needs of the users on each node. Your account will be provisioned on the following hardware configurations:

  • Intel Xeon Quad Core Processors with RAID10 configuration
  • How long will it take to set up my account?

    Generally, your VPS hosting account will be provisioned and ready to use minutes after you have placed your order. If your order is flagged by our fraud prevention system, our billing department will contact you within 24 hours to approve your order and complete the account creation process. Please ensure that your billing information is entered accurately and avoid using e-mail addresses from free e-mail providers to minimize delays.

    How is bandwidth usage calculated?

    Upstream and downstream bandwidth which leaves any VPSLink datacentre is tracked and aggregated for all IP's registered to your account. Transfer between VPS's in a single datacentre does not count toward usage.

    Can I pay quarterly? Yearly?

    During the sign up process the option for a 1 year payment is available with a10% discount Additionally, a prepay can be made in your MY customer portal to keep a credit on your account. Available money in prepay will be deducted as your monthly invoices are generated. Prepaying does not offer any discounts on your monthly fee.

    How many IPs come with the VPS? How many can I have?

    Each VPS comes with 1 Static IP address. With IP justification you can have up to 5 additional IPs on your VPS or Cloud. You can purchase additional IPs directly in our Portal.

    Which VPS Hosting Control Panels are Available?

    Each VPS is managed through a Control Panel tool, often referred to as a virtualization panel. This tool allows you to restart the whole VPS or separate services, such as HTTP, MySQL, etc, to monitor and manage all running processes and to check the consumed and the available system resources. As you will have full root access, you can also install server-side applications that may be required for some script-driven platforms to run, view detailed traffic statistics and history of all the tasks running on the VPS. One of the best features of the virtualization panel is that you can use it to easily install a hosting Control Panel on the VPS.

    There are a lot of different hosting Control Panels, but a few of them are more popular ones like cPanel, Plesk and DirectAdmin. If you purchase a VPS, you can chose the Control Panel provider is offering, or you can install your own.

    What is the difference between Standard VPS and Cloud Server?

    With Standard VPS hosting, your instance runs in one server along a few others, with minimal to no hardware redundancy. Cloud Server on the other end is to create abundant hardware redundancy, ensure fastest load time and 100% uptime.

    What are the advantages of VPS Hosting?

    With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what the CPU, RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

    What is the difference between shared hosting and VPS?

    You may consider the difference as the one between a dedicated server and usual shared hosting. With VPS you receive all the power of a dedicated hosting with the ability to have own set of services and customizable disk space. With shared hosting you have limited administrative access and can't customize software configurations while with VPS you can perform any actions from you control panel and don't need to contact technical support with every single request.

    What software can be installed on my VPS?

    Since a VPS is functioning like a dedicated server you can install almost any software products you want. You receive full administrative/root control of your VPS, therefore can set it up as you need. Though you would need to consider the physical limitations (disk space, RAM, CPU) of your VPS package. Also prohibited: Pirated/hacking software. Warez sites. Distribution of any copyright infringement materials. Any material considered to be illegal by the law. Child pornography. Spamming activity

    Does your price include taxes?

    All are prices mentioned in website are exclusive of GST and is charged additionally.

    Can I send Bulk Mail on VPS Servers?

    Sending Bulk Mail on VPS Servers.

    Legitimate bulk mailing lists are permitted on our VPS Servers network if the bulk email meets the following criteria:

    1) The recipient has confirmed his willingness to be added to the distribution list of the mailing, by responding to a verification email, or, otherwise, verifiably confirming permission. (Evidence of such must be retained and available by request.)

    2) Messages should include: Valid headers, removal instructions, and information on the method by which the subscribed address was obtained.

    Is there an approval process for Purchase of VPS or Cloud?

    Yes, due to abuse from spammers, etc. all dedicated server and VPS orders must be manually approved. This may include a request for a copy of proper identification, such as government ID and credit card / Debit card information etc.

    Do you perform backups of my VPS?

    Yes, we backup all VPS daily for all subscribers. Should you need to restore your VPS from backup, you simply need to submit a support ticket asking for the VPS to be restored from the latest backup.

    Can I set custom reverse DNS for my VPS?

    Yes, simply submit a support ticket and let us know the hostname you would like to use for the PTR record.

    What Level of Support do you provide?

    We will provide support for the VPS environment, but will not provide support for applications on the VPS. Because a VPS functions the same as a real dedicated server, you will require server administration skills to successfully manage a VPS.

    How do I migrate my web hosting contents over to a VPS?

    If you are a current shared hosting customer, our team can render the tech support and provide insights to share best practices for your migration. For detailed migration work(s), we will provide the migration service(s) based on a service charged fee. Otherwise, it is up to you to migrate your own data and applications from your existing service provider onto our VPS and reconfigure your DNS.

    Where is your Cloud VPS hosted and how secured is it?

    All our servers are residing in multiplestate-of-the-art Data Center in US. It provides all the necessary “environments” for the installation and maintenance of mission-critical infrastructure, ensuring the highest levels of network performance, reliability and security.

    Key Features and Security Standards
  • Tier III + dedicated data centre
  • SAS Type II and III 16/ 18, ISO 27001 compliant
  • Diverse power densities to support all cooling, lighting and critical backup requirements
  • High-performance cooling solutions maintaining optimum temperature and humidity levels
  • Secure facilities with 24X7 stringent physical security, state-of-the-art access control and Monitoring systems
  • Interconnected data centre network offering local, domestic and international connectivity
  • Extensive subsea cable network and Point of Presence (PoP) coverage across US, UK, Asia-PacificRegion
  • Carrier-neutral facility offering best available local loop access
  • Data Centre Access Link (DCAL) Service in selected facilities offering virtual cross connection linking customers with other major data centres within the same city
  • Advanced aspiring smoke detection systems
  • Direct backhaul fiber links to tele-houses, peering exchanges and financial exchanges
  • Low latency connectivity
  • The disk space offered with a VPS is inclusive or exclusive of the space taken up by the OS?

    Ans. The space required by the OS files is inclusive of the VPS space. For example, if you order an entry level package that offers 20 GB of diskspace, the OS would ideally occupy 9.5 GB (OS updates would need more space) approximately leaving 11.5 GB free for your usage and installations of add-on services.

    3 . Dedicated FAQ’s

    What is dedicated server?

    In a nutshell: a server just for you. Dedicated servers form a complete system, whose resources you can make full use of without having to share them with anybody else. Dedicated servers therefore make sense for demanding applications or where an internet presence is subject to heavy use/traffic. On one hand the advantage of this server version is that it is flexible and can be adapted to suit the different user requirements, and on the other hand it still provides full capacity, giving you unlimited hardware access.

    What are the most common uses of a dedicated server?

    The most common uses are as Hosting Servers, Application Hosting, Development Servers, Staging Servers, Email Servers, Data Backup Servers, Photo Servers, File Servers, Monitoring Servers, or as failover servers to existing network setups.

    What forms of payment do you accept?

    We accept Net Banking, Visa, MasterCard payment. You may also pay by check, but this will result in slower activation times. Additional information may be found in our portal.

    Where will my server be located?

    We provide servers preferably from India and US Data Centre’s. Customer can choose a server from India or US. Our network infrastructure is powered by CISCO routers and switches. For our main fibre-optic connections we use High End Cisco routers for fastest packet delivery, efficient and smart routing and for rock-solid stability.

    The robust exterior-independent design of our data centre allows us to serve the needs of our clients regardless of what happens in the outside world. Our facility is climate sealed from the outside and climate controlled from the inside to ensure maximum security against server heat-outages.

    Your server will be housed inconcrete reinforced, cement block colocation facility with redundant local power feeds, Generator and UPS power backup, FM-200 Fike Cheetah fire suppression system, and Liebert Air Handlers. The facility is protected by multiple stage entry points, as well as video, and security personnel.

    What type of connection will I have?

    All SMB customers are connected via thru 1000Mbps Network Port Switches which have redundant Tier-One backbone connections.

    Who will have control of the server?

    This is your dedicated server. You will have complete root access control over the server. SMB does not access customer server unless for specific purpose after getting necessary approvals

    What if I want to upgrade my server plan?

    Customers can upgrade to any server plan at any time with additional fees.

    Can you waive the setup fees, or give a discount if we pre-pay?

    Yes! In addition to our everyday low prices, for all server packages we don’t charge set up fees. Discounts can be availed if you prepay for a year in advance.

    Do you allow resellers?

    Yes, quite a few of our largest customers are hosting companies who are reselling space on our servers as shared hosting to their clients.

    Are dedicated servers supplied with a preinstalled operating system?

    Dedicated servers are not delivered with any operating system. As an optional service, our customers may order the basic installation of a typical Linux distribution (usually Debian, Ubuntu, CentOS, Windows(Additional Cost)). The basic installation of Windows OS in dedicated servers is performed, free of charge, within the monthly licensing fee

    Can I install my own software on the dedicated server?

    You can install your own software in any extent of your choice. However, we strongly recommend checking whether the end user license agreement of that software permit the product being used in that manner. A typical example of non-conformity are the so-called OEM licenses.

    May I change the configuration of the server while I am using your service?

    Yes, it is possible. These requests or modifications are handled on an individual basis and with the individual customer.

    How can I reduce the price of my service?

    There are two main ways to reduce the price of your service, both of which reduce the 'risk' to us and so result in pricing benefits. The first is to enter into a contract term for the service - usually between 12 and 36 months. The price reduction will increase as the contract term increases.

    Can I get a different spec to the one on your website?

    Of course! It's not possible to list every configuration on our website so the most popular are shown, but if it's possible to build, we can build it. Simply contact us for a custom configuration.

    Can I install my own operating system?

    Certainly - we can provide a KVMoIP session for you to do this should you wish to customise your initial installation.

    Do you backup my server?

    We don't backup customer’s servers by default,but have backup solution you can choose from. We can provide onsite/offsite NAS space for your backups, schedule managed image-based backups for physical servers. Please contact us with your requirements and we will assist with choosing the best backup solution.

    How soon will my server be ready?

    Base server will be ready in 4 to 6 hours. More complex setups will come with an advised ETA but the majority of builds are ready within 24 hours.

    How can I access my server?

    As soon as your server is built and the installation completed, full instructions will be sent to you via email and through our portal instructing you on how to access your server.

    What are the cancellation terms?

    Our standard terms are 30 days' notice for all server cancellations.

    Can you provide gigabit connections?

    Yes - we can provide 10 GB connections at additional cost and can provide gigabit vLANs too. However, some hosting companies claim to be providing gigabit connections but then share them, so you're unable to use the full capacity of the port, we do not. If you are looking at gigabit connectivity we would advise checking your current burst rate to see if you're requiring in excess of 100Mbit/s before upgrading.

    Can I have IPv6?

    Yes, at additional cost you can get IPv6 addresses.

    How many IPs can I use with my server?

    We provide 1 IPv4 address which comes with your server free of charge. More are available from our shared subnet ranges for a fee, or you can have your own private range. All IP requests are subject to being approved and justified in line with RIPE usage guidelines.

    Can I have more bandwidth?

    Yes, all our servers are connected with high-quality sufficient bandwidth. If you require more it can be given on case to case basis at additional cost if required.

    Do you provide private subnets?

    Yes, for both IPv4 and IPv6. Contact our team for more details on each.

    Do you provide vLANs?

    Yes, servers can be attached to vLANs so traffic sent between servers is separate and secure from other traffic.

    What the advantages dedicated server has over the shared server?
  • Information Security
  • Increased communication speed
  • Better and faster access to the serverServer Management
  • Server Management
  • CPU speed
  • High bandwidth
  • Installing the Software needed
  • Access to KVM
  • Rebooting server at any time
  • Priority Support
  • Can I have my server built or configured to suit my own needs?

    You can have a server put together according to your individual specifications. You can send us your requirements in the inquiry form for custom made Dedicated Server.

    Can I also have different Linux distributions or operating systems installed rather than the ones offered by you?

    Yes, this is possible after corresponding agreement with our technical department. Alternatively, you can gain access to a KVM-system, with which you can install the server according to your ideas. SMB Dedicated servers come with a KVM-access by default.

    Please bear in mind: we can only provide complete support for systems we offer for installation on our website.

    What is the scope of the installations?

    If you order a server without Admin Software (e.g. Plesk / cPanel), your server will be installed with the basic system including SSH access. You are then at liberty to install and configure any additional services to suit your needs.

    Servers with admin software already have all services necessary to operate webhosting installed, e.g.: web server inclusive of different scripting language modules, MySQL Server, Mail Server, POP3/IMAP Server, Spam Filter, and FTP Server.

    The respective versions depend on the operating system selected.

    Which host name will my server have?

    Generally all servers are given a name in the format of serverxx.smb2host.net but you also have the option to use your own domain name as your server name. In this case you have to remember, that the domain name is not included in the server price and neither is it automatically registered by us!

    Can I change from a dedicated server to another server?

    Please contact our sales department to perform a shift from one server product to another. They will in consultation with the technical department consider the feasibility and will then discuss the required steps and eventual outage time with you individually.

    How do I order additional features?

    If you want to extend the performance and/or the services of your dedicated server, please contact us via the support system in our customer area. Your personal queries can be checked via this route and if necessary we can then make you a new offer.

    Is there a remote console?

    You have the opportunity of gaining temporary access via a KVM console with limited access. To do so simply open a helpdesk ticket.

    Servers from our business range come with KVM access via IPMI as standard.

    Do I have to monitor the hardware (e.g. the RAID) myself?

    In the event of an outage of your server or individual services you have the opportunity to stay informed through our monitoring system via email or SMS and you can also activate an automatic restart via our reset system. A manual restart of a server by our technicians does, however, only take place if the customer has requested this via the ticketing system.

    Monitoring of a RAID is not activated when a server is delivered. If it reports a problem, we contact you and arrange a time to carry out a check.

    How do I manage my dedicated server?

    The operation is primarily effected via the remote control protocols which are generated by the operating systems. In Linux systems you can use SSH to do this and in Windows systems it’s the remote desktop. If you have ordered administration software, you can conveniently make configurations, such as setting up web space or creating email addresses, through a web-based interface.

    What kind of administration interfaces can be installed?

    Basically, any administration interface can be installed that is compatible with the installed operating system.

    We offer you the admin-software like Plesk and cPanel. Only for these will you receive full support from us plus the respective licences needed to operate the software.

    What is managed hosting?

    Managed hosting is a type of web hosting service that combines either a shared hosting or VPS hosting platform with a high level of customized support and management. Managed hosting takes a number of different forms, so it's hard to make generalizations about it. But it usually involves some kind of active support for your installed applications, security monitoring, automated backups, software upgrades, and server configuration tweaks. Some managed hosting providers have specialized services for one or another specific applications, such as WordPress. These providers have usually designed their server setup and support structure around the app, so they are able to provide a high level of satisfaction to a very narrow set of users.

    4 . Domain FAQ’s

    Who is a Registrant?

    A Registrant is a company, organization or individual who registers a domain name.

    What is ICANN?

    ICANN (Internet Corporation for Assigned Names and Numbers) is a non-profit, private organization responsible for coordinating IP address space allocation, protocol parameter assignment, domain name system management, and other services.

    What is a domain name?

    A domain name is essentially an electronic address for a website. Every computer on the internet has a unique numeric Internet Protocol (IP) address which is a 4 to 12 digit number. IP addresses are allotted to organisations by the Internet Assigned Numbers Authority. However, these numbers would be very difficult for an internet user to memorise and are therefore twinned with more memorable domain names. This means that an internet user can access a particular website IP address by using the domain name rather than a string of numbers. Domain names are also used in e-mail addresses e.g. user@smb2host.com.

    What are top level domains?

    The Top Level Domain (TLD) is the part of the domain name at the end of the "web address". These are either generic Top Level Domains (gTLD), e.g. .com, .net, .info, .biz, .name, .org, or country code Top Level Domains (ccTLD) which are always made up of two letters, such as .in, co.in, for India, .up for the UK or .us for US.

    Who can own a domain name?

    No one owns a domain name. The person who registers a domain name (the registrant) will have the right to its use, subject to compliance with certain conditions and the payment of all relevant fees.

    When a registered trade mark is owned, is there an automatic right to register corresponding domain names?

    Domain names are registered on a "first come, first served" basis. Having a registered trade mark does not entitle the trade mark owner to registration of corresponding domain names. It is advisable to secure all necessary domain names as soon as possible. Currently there are hundreds of different domain name suffixes available making it important to prioritise those that are most important to secure.

    Can any name be registered as a domain name?

    Prior to registering a domain name, it is advisable to carry out a number of checks to ensure that a third party does not have any rights in the particular name. For example, general searches on the internet, on Companies House and the Trade Marks Registration held by the Indian Intellectual Property Office ("India IPO"), to ascertain whether a third party is trading under the same name that is to be registered. When registering a domain name where a third party has rights in the name, they may be able to bring proceedings on the grounds of abusive registration, passing off and/or trade mark infringement.

    Can a domain name be transferred to a third party?

    Yes. Any individual or entity holding a domain name can transfer that domain name to a third party. The procedure for transferring the domain name will depend upon the Registrar or national registry, as they all have varying procedures.

    How Much Does it Cost to Register a Domain Name?

    The price for domain name registration varies greatly from one registrar to another. For example, you have some companies that offer registration for Rs.99or less during promotions, and others charge more normal price. The price could be very highwhen you are going after a domain through an auction service or one that is already registered by someone else.

    How Long Does it Take for My Domain Name to Become Active?

    After paying your registration fee, and updating the nameserver information with your registrar, a domain name can take up to 72 hours to become active. However, it is not uncommon for the entire activation process to be done in two hours or less.

    What Other Services Come Included with Domain Name Registration?

    This all depends on the domain registrar, but standard services typically include forwarding, locking, and management. These services may or may not cost you extra depending on the company.

    How Do I Activate My Domain Name?

    In order to activate a domain name, you will need to acquire the nameserver information from the company that will be hosting your website. Once you have this information, you must enter it on your registrar’s system, usually through a control panel interface, to make sure the domain is pointed to the web host’s server.

    How Long is My Domain Name Registration Active?

    ICANN accredited registrars allow you to register a domain name for minimum at least a year. Most have the flexibility to offer for multiple years two, five or even ten years at a time. Once the registration period has an expired, a renewal fee must be paid in order to keep it.

    Can I Switch Registrars?

    You can indeed switch to another registrar. In most cases, you must wait 60 days from the initial registration date. To learn more about the transfer process, confer with the registrar you want to switch your domain over to.

    Why is My Domain Name Not Available?

    There is a good chance that the domain name you have decided on will not be available when you go to register it. This is especially the case if you chose a generic, catchy, and common name such as cars.com or airplanes.com. If you can easily think of a typical domain, it has probably already been registered. The good ones get scarcer by the day, so you often have to be creative to find something that really works.

    What’s the Difference Between a Domain Name and URL?

    The terms domain name and URL are often used interchangeably, but they are not one and the same. Short for Uniform Resource Locator, a URL is a protocol that identifies the location of a specific resource on the World Wide Web. In most cases, this resource is a web page, which may resemble something like “http://mywebsite.com.” In this example, the domain name is essentially a part of a URL.

    What is a Sub Domain?

    A sub domain is the second level of a primary domain. For instance, if your primary domain is “mywebsite.com,” you can set up “page.mywebsite.com” as a sub domain. Sub domains are ideal for different areas of a larger website, or separate websites altogether.

    How Many Domain Names am I Allowed to Have?

    There is no limit on the number of domain names you are allowed to register. However, there may be a limit on the number you are allowed to have on a single web hosting account. Some providers only allow one, some allow a specific number, others allow an unlimited amount.

    What is Whois?

    Whois is an online database that contains a wealth of domain name information. These details typically range from the name of the registrant and registering company to contact information and expiration date. A totally free service, Whois is often used as a tool to check the ownership and availability of domain names.

    Why Do I Receive an Error Message When Typing in My Domain Name?

    In most cases, you will receive an error message when your domain has not fully propagated to the new server. This is a process that takes up 72 hours. If your domain name is not active in 72 hours, contact the support department of your web hosting company.

    How Can I Find Out if a Domain Name is Available?

    You can find out if a domain name is available by visiting a registrar. Most registrars have built-in search engines that allow you to enter the name you want and check its availability. If it is available, you can instantly register it, or check around to see if another registrar has it at a lower rate.

    How Do I Transfer a Domain Name?

    Transferring a domain name from one registrar to another is a relatively simple and straightforward process. For the most part, you simply request that the old registrar unlock the name, have them confirm the transfer, and have the new registrar approve the transfer. When the process is complete, you can manage the name with the tools provided by the new registrar.

    What is the DNS?

    Short for domain name system, the DNS is the underlying system that translates IP addresses to the domain names we use to find websites on the internet. The system itself is made of two separate pieces of software: a DNS server, and a DNS client. The DNS is one of the numerous protocols that make up the TCP/IP suite of internet protocols.

    What is a Nameserver?

    A nameserver is a critical component of the Domain Name System. It stores the IP address data, corresponding domain name, and all the information the internet needs to find a website and send email to a particular address. When activating a domain name, the primary and secondary nameservers must be adjusted on the new server.

    What is Domain Name Parking?

    Domain name parking is simply the act of registering a domain name without using it for the common purposes of hosting a website or email address. This is ideal if you are not quite ready to build your website, or simply want to snatch up a good domain name before someone beats you to the punch.

    How Can I Park a Domain?

    Parking a domain name is a process that can be easily completed through most control panels. In most cases, you simply enter the name of the domain you want to park, and click a button. If you do not use the domain right away, the registrar will often park it for you to generate advertising revenue for themselves.

    What is a Free Domain?

    This is an offering you will often encounter when evaluating web hosting packages. Many hosts will offer a free domain name that you do not have to pay for the first year when taking a hosting account. If you want to transfer to a new host and take the name with you, special arrangements may have to be made.

    How Do I Renew a Domain Name?

    A domain name can be renewed through the registrar you originally registered with in the same manner. Many companies offer an automatic renewal option, which allows you to automatically pay just before the expiration date with the payment method you have on file. This is a convenient option for the busy person who may not remember, but cannot afford to forget to renew their domain name.

    How Do I Cancel a Domain Name?

    Once your domain name is registered and paid for, there is usually no way to cancel it without still having to pay the full registration fee. For this reason, your best bet would be to let the domain name you no longer want to expire, and then not pay the annual fee when it comes time to renew.

    How Much Does it Cost to Renew a Domain Name?

    The price of renewing a domain name varies depending on the company. In most cases, you will either pay the exact same rate you paid initially, or whatever the registrar’s rate is at the current time.

    Can I buy domain names in bulk?

    Domain names can be purchased in bulk. In fact, some registrars encourage that you buy in bulk and even present alternative options that could be useful for your web presence. In the right package, bulk domain names can deliver major cost savings.

    What is Whois Privacy?

    Whois privacy is a feature that protects your information from the public. When you register a domain name, a good portion of your details are made visible to the public. Whois protection turns this into generic information that keeps others from knowing more than they should. You can enable this by paying additional charges to your registrar.

    Is My Domain Name Registrant Info Public?

    When you register a domain name, there is certain information that is made available to the public in a database such as Whois. These details may include your name, the domain’s registration and expiration date, contact information, and more. If this is information you do not want publicly available, you can talk to your registrar to discuss an arrangement that protects your personal information.

    Can I change my erroneous domain name after registration?

    We do not usually change a domain name once it is registered. One may have to register a new domain name, to replace the existing erroneous domain name.

    How to register a domain name?

    You can register a domain name through our website’s secure shopping cart.

    I already have a domain name (website name) – can I transfer my domain name to you?

    Yes, one can transfer his/her domain name to us with ease. Just our secure shopping cart.

    Can I register up to 100 characters in my domain name?

    No. The typical maximum number of characters allowed for a domain name is 67. In fact, these special characters (! <,>, ~, £, $, %, &, *, @, #, +, / ,\ ,”,.), are not allowed in a domain name.

    How do I pay?

    We accept payment made online via Bank Transfer, Credit Card, Debit Card and Net Banking see our payment methods on the checkout page.

    My site is not ready, can I still register my domain name now?

    Yes. SMB will register your domain name and keep it for you till the time you are ready to host the site. The day you are ready to host your domain, you will have to contact us by email and we will setup your domain on our servers. (When required, your domain will be activated within 24 hours, Monday to Saturday only). We will set up your domain on our servers.

    What is the fee for a domain name registration?

    Different domain extensions cost differently. Check our website for different domain extension pricing.

    What information will I receive when ordering a domain name?

    You get an email confirmation. It is always a good idea to print out any information supplied by your registrar during the registration process so that you will have access to it later.

    What are the "hidden costs" of domain name ownership?

    It's important to remember that a domain name is only "yours" for as long as you keep paying the renewal fee. If you keep a domain name for 5 years, you'll have to pay 5 separate fees (although you can make a one-time payment for all 5 years).

    What does “Pending Your Approval” mean?

    If the status of your transfer shows as Pending Your Approval, that means that you still need to authorize the transfer by clicking on a link that was sent to the administrative email address on file for the domain. This email address is shown next to the domain name on the Transfers in Progress page.

    The approval email is being sent to the wrong address! How do I change it?

    The approval email is automatically sent to the administrative email address in the domain contacts. You can check which administrative email address is listed at Whois.

    The incoming transfer failed/cancelled, where is my refund?

    When an incoming transfer fails, the transfer fee is refunded as account credit. This is so that if you wish to restart the transfer, you can do so instantly without waiting the 3-5 business days that a full refund can sometimes take. If you don't want to reinitiate the transfer, you can use the account credit towards another purchase or renewal.

    Outgoing Transfers

    How do I transfer a domain name away from smb2host.com?

    You will first need to perform three steps with the domain name in your smb2host.com account, then you can initiate the transfer with the gaining registrar.

    How much does an outgoing transfer cost?

    Transferring a domain name away from smb2host.com does not cost any fee. However, there is usually a transfer fee on the gaining registrar end. You will need to contact the gaining registrar to pay for and initiate the transfer.

    How do I unlock my domain? Why won't my domain unlock?

    You can unlock the domain name from within your smb2host.com account. Remember, per ICANN regulations you cannot unlock domain at least 60 days from the registration date and transfer it to another registrar.

    Where do I find the authorization/EPP code?

    You can find the auth code from within your smb2host.com account. If the domain is not eligible to transfer, the auth code will not display.

    How long does an outgoing transfer take?

    Once an outgoing transfer has been submitted, it can take roughly 5-7 days. If you want to expedite this transfer.

    I transferred the domain, why is it still showing up in my account?

    After the outgoing transfer is complete, it might look like the domain is still in your smb2host.com account for up to a week. This is only a ghost image and nothing to worry about. These can occur due to a process that verifies that the outgoing transfer was successful before the domain name is removed. You will not be able manage the domain in your smb2host.com account during this time.

    Internal Transfers

    How do I internally transfer a domain name to another smb2host.com account?

    You will need to access the account the domain name is in, as well as have the account id of the account you are transferring the domain name to.

    Where do I find the account id?

    The account id can be found on the domain dashboard from within the account.

    1. Log in to your smb2host.com account.

    2. Click My Domains and click Domainname.

    3. The account code is below the Username on the top right of the page.

    My domain name is listed as "inactive." Why?

    Any domain name that does not have at least two name servers associated with it is listed as "Inactive." The inactive status means that the domain will not propagate to the zone file, and will not be usable on the Internet. Once you add two name servers through your registrar, the Inactive status will be taken off automatically, and the domain name will propagate correctly.

    What is an authorization code (auth code), and where can I get mine?

    The authorization code is a 6- to 16-characters code assigned by the registrar at the time the domain name was created. The auth code is basically a password for the domain. Auth codes are an extra security measure, ensuring that only the owner of the domain can make transfers. If you do not know your auth code, you can obtain it from your registrar. Registrars are contractually required to provide the auth code upon the request by the registrant. Sponsoring registrars can obtain the auth code for their sponsored domains by sending an EPP command to the registry. Registrars are only able to obtain auth codes for the domain names they sponsor.

    How do I make updates to my domain record, or add nameservers?

    To make a change, you must send a request to your registrar, who will then put the request through to the Registry.

    How long should it take for my registration to appear in the WHOIS?

    The WHOIS will generally be updated within five (5) minutes of a change being received. If there is a significant delay, you may want to call your registrar's customer support line.

    How soon can I start using my domain name?

    Once the registry has been updated, the information in our database is shared with the Internet's zone files worldwide. This sharing process is called "propagation," because the new information about your domain spreads or propagates across the Internet. The zone files are propagated frequently, every day of the year. We cannot control the rate at which the millions of name servers on the Internet are updated, but generally your domain should be available to Internet users within a very short period.

    How do I change the information associated with a domain name I've registered?

    You must change your domain name information — such as contact information — through your registrar. Your registrar then submits these changes to the registry. The speed at which your change is made — and therefore the speed at which it shows up in the registry and the WHOIS — depends on your registrar. It is important to note that each registrar may affect information about only the domain names for which it is responsible.

    What are "created on" dates and what do they mean?

    Each domain name record in the WHOIS has a "created on" date, which is the date that the record was created in the registry database.

    What is the Redemption Hold Period (RHP)?

    Following the deletion of a name by the sponsoring registrar, if this registrar does not request that the name be restored during the 30-day RGP, then the name enters a Redemption Hold Period, or RHP. RHP lasts for five (5) days, and during this time the name is locked. After five (5) days, the name will become available for re-registration. Once the name enters RHP, the prior registrant cannot renew it.

    If a name is in RHP, the Status field in the WHOIS will show the name as "Pending Delete - Scheduled for Release."

    How do I redeem my name if it has been placed in Redemption Hold Period RGP?

    If your domain name has been placed in RGP, it is because your registrar requested to delete it.

    If you wish to renew the name, YOU MUST CONTACT YOUR REGISTRAR IMMEDIATELY.

    The registrar of record for the name (as indicated in the WHOIS) is the ONLY registrar who can restore the name. Please note that your registrar may charge a fee for the restoration of the name.

    Why is my registrar charging me to redeem my name through RGP?

    The registry does not determine the fees that registrars charge their customers. However, the registrar incurs extra costs each time it invokes the RGP process. Registrars may charge a fee to restore a name through RGP at their discretion. You should contact your registrar to inquire about the fee being charged.

    What are common terms found in the WHOIS Database?
  • Domain Status :
  • Normally operating domains have a status of "OK" or "Active." Other status values detail pending operations and restrictions regarding the domain.

  • OK :
  • This is the nominal status value for a domain object at all times, whether or not the domain has pending operations or prohibitions.

  • New :
  • This is the nominal status for a newly created domain object. The domain can be modified unless locked.

  • Active :
  • The domain can be modified and appears in a zone file. This is the nominal status for a domain object once it has been published in a zone.

  • Locked :
  • The domain cannot be transferred, renewed, or deleted. (Though the status value can be changed.) Hierarchical and associated objects cannot be added or removed from the domain object. Domain names involved in Sunrise and other disputes may be locked, subject to registry policies.

  • Hold :
  • The domain will not be published in a zone for DNS resolution. Names without at least two nameservers may be placed on Hold status; in this case submit nameserver data through your registrar.

  • Pending Transfer :
  • A transfer request has been received for the domain, and completion of the request is pending. The domain cannot be renewed, deleted, or updated while in this state.

  • Pending Delete :
  • A delete request has been received from the registrar for the domain. The domain has been removed from the zone, but has not yet been purged from the registry database. The domain cannot be renewed, deleted, transferred, or updated while in this state.

  • Client Hold :
  • The domain will not be published in a zone for DNS resolution. This status is placed on the domain by the registrar.

  • Client Lock :
  • : The domain cannot be transferred, renewed, deleted, or updated. This status is placed on the domain by the registrar. An update command may be used to change the status value. Hierarchical and associated objects cannot not be added or removed from the domain object.

  • ID :
  • : Each database record has a single field (its "ID") that uniquely identifies it. The ID is shown in parenthesis following the record's name.

  • Name :
  • Most records will have a name field. Those that do not have a name field will display "[No name]" in their record output.

  • Sponsoring Registrar :
  • The registrar that currently administrates the name on behalf of the registrant. If the domain name was registered by a reseller, the reseller's name will not appear in the Sponsoring Registrar field. Instead, you will see the reseller's registrar.

  • Trademark Information :
  • Owners of registered trademarks and service marks have been allowed to register their corresponding domain names as a way of protecting their intellectual property. In such cases, the domain record will note the mark name, the date the registered mark was registered, in which country, and the registration number.

    What do I do if I have a problem with my registrar?

    First, try to resolve the issue with the registrar directly. Registrars are required to have customer support mechanisms to assist you. Your registration agreement is a contract between you and your registrar.